Strategic Tactical Security Solutions

Customer Identity and Access Management

Convert your digital channels into competitive advantage by implementing modern and secure digital solutions

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Why Tactical Solution for CIAM

Tactical Solution brings deep expertise in customer identity and access management (CIAM) to help you provide seamless and secure digital experiences. We have done many successful CIAM implementations for our large customers using leading CIAM platforms such as ForgeRock, Auth0, Okta, Ping, Microsoft Entra ID, Oracle etc. Our consultants have extensive hands-on experience architecting, implementing, and managing CIAM solutions. We take a strategic approach to understand your business needs and design customized CIAM platform.

Tactical Solution helps you build a unified view of your customers across channels, enabling seamless sign-in across devices. We assist with managing consent and complying with regulations, analyzing customer behaviors and personalizing experiences, and securing customer data and preventing fraud.

Our end-to-end services include assessment, platform implementation, integration, change management, training, support, and continuous optimization. With Tactical Solution as your guide, you can transform customer experiences, drive loyalty and growth, and stay ahead in a digital world..

1. Unified Customer Profile

Give prospective customers simplified registration options, including identity, device and social registrations (such as LinkedIn, Facebook, Instagram, Apple).

2. Identity Management

Tactical Solution implements secure identity lifecycle management, from registration to login, user admin and more. This ensures smooth onboarding and access..

3. Consent Management

We configure advanced consent capture, tracking and withdrawal capabilities. This supports compliance with data privacy regulations.

4. Customer Segmentation

Leveraging CIAM segmentation tools, we group customers based on attributes, behaviors and more to drive tailored experiences

5. Single Sign-On

Tactical Solution integrates SSO capabilities across devices and apps for seamless customer access. This reduces friction.

6. Multi-factor Authentication

We secure access with adaptive and risk-based authentication options, preventing fraud while minimizing disruption.

7. Analytics and Reporting

Tactical Solution implements robust CIAM analytics to provide customer insights and enable data-driven decisions.

8. APIs and Integration

We excel at integrating CIAM with surrounding systems like CRM, ecommerce and marketing.

Tactical Solution has highly skilled and certified consultants with all major CIAM vendor technologies. Refer to Capabilities for the list of featured CIAM products for we have deep technical knowledge and extensive experiences.

From managed and professional services to advisory and assessment and IAM Modernization Services, Tactical Solution offers end to end Customer Identity and Access Management services to help you modernize your customer digital journey and achieve your core business goals!
The Following Are CIAM Key Challenges That You May Face Without Modern CIAM Solution

Customer Experiences

Lack of a modern CIAM leads to increased High account registration abandonment rates, complicated registration processes, loss of orders from customer frustration etc.

High Account Lockout

High account lockouts will result in lost profit possibilities; a high-friction process will drive consumers into competitors.

Lack of Identity Verification Capabilities

Lack of expanded capabilities of productized integration with physical document verification solutions due to growing Digital customer acquisition, onboarding, and retention needs.

Not Enough Security and Privacy

Data breach fines, loss of reputation, customer loyalty, and trust issues; Outdated security controls; Manual processes leads to weak compliance controls.

High Operational Cost

High operational cost to resolve high customer calls and high manual administrative tasks/processes

No self-service account unlock/password reset

Service Desk manually performs account unlocks or password resets if the users forget their passwords or if the passwords are expired. This is an administrative overhead and could lead to decrease in productivity.

Limited Access Channel

limited access channels for customers; Needs to expand access across multiple devices and platforms without compromising security.

Friction Customer Privacy and Consent Management

Managing privacy and user consent to terms and conditions (T&Cs) while maintaining delightful customer security experiences is getting more complex and challenging

Lack of Centralized SIEM Tool

Lack of centralized tool to provide sufficient real-time analysis, fraud detection, risk analytics and reporting

How Can Tactical Solution Help your CIAM Implementation

Tactical Solution can help you address your CIAM challenges and transform your CIAM posture to a future state that is in line with industry leading practices while meeting your customer digital experience and security.

Acquire Customers Faster

Know your customers over time

A unified customer profile provides a complete view of each customer to better understand needs and behaviors over time. This enables more relevant engagement.

Make registration easy

Simplified and secure registration, onboarding and profile management removes friction in acquiring new customers.

Enable a single login

By implementing single sign-on across devices and applications, customers can conveniently access all services with one set of credentials.

Improve Customer Retention

Reduce the need to login

Allow customers to login faster, so they’re less likely to leave, by offering passwordless authentication options that enable a customer’s identity to be verified using other methods, such as a secondary device or a fingerprint.

Make registration easy

Reduce distress and account lockouts by providing self-service and profile management features. Allow customers to change their passwords, update their bios, and control their own preferences.

Know customers across all channels

Create more engaging, personalized shopping experiences using various attributes, such as device, location, profile, time of day, and more. Such personalized experiencesacross your brands and digital channels enhance the customer experience and increase revenues.

Build customer trust

Give customers control over who has access to their data, for how long, and under what circumstances to earn their loyalty and keep them coming back.

Protect Your Customers

Secure customer access and transactions

Tactical Solution enables convenient yet secure access by implementing contextual authentication methods like passwordless, biometric, and multi-factor authentication. For high-risk transactions, we configure re-authentication requirements for added security without excessive friction.

Reduce identity fraud

Our experts build contextual, adaptive access controls using factors like user, device, behavior, and location data to detect and mitigate fraud in real-time. This allows us to limit or block suspicious access when needed.

Secure customer data

Tactical Solution helps protect customer data and support compliance by leveraging encryption, isolation controls, and consent tools that give customers control. This balances privacy and personalization.

Talk to An Identity Advisor

We offer integrated identity and access management solutions for hybrid infrastructures, ensuring secure access and visibility. Our comprehensive capabilities govern identities, manage access, and provide insights, enabling Zero Trust implementation.

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